71% of US consumers expect to be able to view in-store inventory information online. However, only 32% of retailers surveyed by Accenture in 2014 offered that capability. In addition, 50% of US consumers expect to be able to buy a product online and pick it up in a store but only 33% of retailers have operationalized store pickup.
4 in 10 mobile users have used their devices to make an online purchase (UPS Pulse of the Online Shopper 2016).